Greenwood Furniture offers a nationwide delivery service on all of our products. Delivery may take between 10-14 days though typically it is earlier than this.
At Greenwood Furniture we have a wide range of stock available, however occasionally certain items may run out due to high demand. If you would like to know the availability of a certain item, please contact us via email or phone and we will let you know the availability of your furniture. If you have ordered an item and it is out of stock, we will contact you with an estimated delivery date at which time allowing you the option of continuing with your order. The average timeframe for delivery is 10-14 working days, but if you have any specific requirement please call our Waterford office on +353-51-35494 and we will see what we can do to make the order run as smoothly as possible. Please note, certain suites of furniture may take up to 6-8 weeks if ordered to your specification.
Generally, we use our own delivery staff and vans, which allow us to ensure your furniture arrives in perfect condition. This also allows us to be flexible on delivery. In order for us to arrange a suitable delivery date/time please ensure you have provided at least one contact telephone number. We shall contact you as soon as your item is available for dispatch.
Waterford Collection Point
Collection from our Waterford Depot is FREE. All collections must be able to produce the card that the product was bought with and valid Photo ID.
Select pick-up option at the checkout and we will let you know when your order is available for collection from this address:
Unit 1c Esker Business Park,
Six Cross Roads Roundabout,
If you’re unhappy with your purchase, please let us know. Unless faulty, this must be within 14 days.
If the unwanted item is returned as sold and is accompanied by the original receipt within a 14 day period, we can refund you in full by the original payment method, offer you an exchange, or offer you a Greenwood Furniture gift card to the same value. If the original purchase was made with a credit/debit card, that card must be physically present and available, along with acceptable accompanying ID, when the refund is made.
We do not offer refunds or exchanges on clearance/ex-display/sold-as-seen items at any point after sale. (The discounted price reflects the value of the item at time of purchase.)
If any promotional items included in the original sale are not returned, the corresponding value or discount of the promotional items will be deducted from the refund amount.
Refund Policy Exclusions
We are unable to offer a refund or an exchange under this policy on the following items: gift cards, mattresses, mattress protectors and cushions due to hygiene reasons.
We cannot refund your purchase if you have collected from the store and damage arises during transit. We would like to stress that if you are driving home with your goods, please be aware that breaking suddenly and/or cornering abruptly may damage your goods.
We cannot refund your purchase if the goods were ordered to your specification, or if the goods are not a stock item.
Finally, please note that you will be responsible for all transport costs when returning an item to a store or warehouse.
This policy does not affect your legal rights.
Online Returns Policy
At Greenwood Furniture, we want our customers to be completely content with their purchase made from www.greenwoodfurniture.ie. We recommend you read our Returns Policy prior to you making a purchase from our website, so you are familiar with our policy on refunds, returns and repairs, and your legal rights. We also recommend you immediately inspect any goods that we deliver to you or that you collect from our store to ensure you are completely satisfied.
If you have any questions about this policy, please contact us on 051354941.
This returns policy only applies when you make a purchase online from our website.
YOUR CONSUMER RIGHTS
Customers Please Take Note of EU Consumer Protection Laws
FACT: If you buy something in a shop and change your mind, or perhaps the item doesn’t fit into the space you intended it for, you DO NOT have the rights under consumer law. If you return the item, the shop does not have to offer you a refund or a replacement. However, many shops will accept returns if you have proof of purchase and give you an exchange or refund within a certain amount of time you buy. But this is a gesture of goodwill and some shops may only offer an exchange or refund on non-sale items or may only offer you a refund of the reduced amount they’re on sale for. Also, shops may change their returns policy during a sale so always ask before you buy.
PLEASE NOTE: A fee will apply if goods are to be collected from a premises due to furniture not fitting correctly as this is solely the responsibility of the customer.
Consumer contracts are protected by the Sale of Goods and Supply of Services Act 1980 (as amended) (“the Act”) and other applicable legislation.
Under the Act the purchaser of goods has a number of rights, including that:
(a) Goods must be of merchantable quality – goods should be of reasonable quality taking into account what they are meant to do, their durability and their price.
(b) Goods must be fit for their purpose – they must do what they are reasonably expected to do.
(c) Goods must be as described - the buyer must not be misled into buying something by the description of goods or services given orally by a salesperson or an advertisement.
These rights cannot be excluded and are in addition to any extended warranty you may purchase or any voluntary manufacturer’s warranty you may be given.
There may be circumstances where you are not entitled to a remedy.
For further information about your consumer rights, visit the Competition and Consumer Protection Commission at www.ccpc.ie.