CLICK & COLLECT
A convenient new service to fit around a busy life. Click & Collect offers all the benefits of shopping online with the added convenience of picking your furniture up at a time that suits you.
Why would I use Click & Collect?
Your furniture is picked, packed and safely stored for collection at a time to suit you.
Just come to the collection point and we'll do the rest.
All products are stored safely in our warehouse until you arrive.
How to use Click & Collect?
Select the collection option at checkout.
Place your order online and receive your confirmation email.
Wait for a call from Greenwood on when to collect your goods.
Call to the store to collect and enjoy!
FAQ about Click & Collect
Where do I collect my shopping?
At Greenwood Furniture's Warehouse which is located around the back of the business park. Once you arrive to collect your furniture you will be escorted to the warehouse; you can also check your confirmation email which will show you where you need to go.
What proof of ID do I need to bring?
Please bring your order number or the credit card you used online to pay for the goods. If you do not have either of these we will accept your photo ID. Unfortunately we will be unable to give you the shopping without any of these forms of ID.
Can somebody else collect my shopping for me?
When can I collect my shopping?
Monday to Saturday between 10am and 6pm.
How much does it cost?
Is a normal car ok for collections?
This depends on the size of your goods, whether or not you have decided upon assembly and what size car you drive. Generally, a small car is not sufficient for collection of anything bigger than a small locker or 4ft headboard. The bigger the vehicle the better.
What happens if something I have ordered is not available?
On the rare occasion that a product you order is not available we'll try to offer you an alternative. You can hand back any unwanted items to the member of staff at the collection point for a full refund. You can update your substitution preferences by clicking on 'View full basket' as you shop.
What do I do if I'm not happy with the substitute I am given or would like an item refunded?
Your substitutions will be presented at the top of the receipt. If you choose to return the substitution the customer service assistant will process a refund at the collection point. You will need to go into the store if you would like to choose an alternative product.